Shipping Policy
Shipping Policy and Order Tracking Information
All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
|
Shipping cost |
Estimated delivery time |
Price |
|
up to £8.98 |
5-7 Working Days |
£2.50 |
|
£8.99 - £14.99 |
5-7 Working Days |
£3.50 |
|
£15 and over |
5-7 Working Days |
Free |
In-store pickup
You can skip the shipping fees with free local pickup at pureminted, 17 Donaldson Crescent, Kirkintilloch, Glasgow G66 1XF. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 working days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are between 9am and 4pm Monday to Friday. Please have your order confirmation email with you when you come.
International Shipping
Sorry we do NOT offer International Shipping just now but this may change in the future.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us atcustomercare@pureminted.co.uk with your name and order number, and we will look into it for you.
If you have any further questions, please don't hesitate to contact us at customercare@pureminted.co.uk.
Processing Your Order
Once your order is placed, our team begins processing it as quickly as possible. Orders are usually reviewed, packed, and prepared for shipment within the stated handling time, which may vary depending on product availability, order volume, and the destination address. If there is any issue with your order, such as an incomplete address or inventory delay, we will contact you promptly to help avoid shipping problems. During this stage, your order tracking information may not yet be active, but it will be updated as soon as the package is handed to the carrier. We recommend reviewing your confirmation email carefully to ensure all details are correct before shipment.
Shipping Methods and Delivery Times
We offer shipping options designed to balance speed, cost, and reliability. Delivery times depend on the selected shipping method, the shipping destination, and carrier performance. Standard shipping may take longer than expedited services, while international orders can require additional time for customs clearance. Please note that delivery estimates are not guarantees and may be affected by weather, holidays, or carrier delays. Once your order leaves our facility, the shipping carrier becomes responsible for transit updates. You can use your order tracking information to follow the shipment’s progress and estimate when it will arrive. We encourage customers to choose the option that best fits their timeline and budget.
Tracking Your Shipment
After your order ships, you will receive an email containing your order tracking information and a tracking number, if available. This allows you to monitor the package from dispatch to delivery through the carrier’s website or tracking portal. Updates may not appear immediately, especially during the first 24 to 48 hours after shipment, because carriers often need time to scan and register the package. If your tracking status seems unchanged for a short period, this is usually normal. We advise checking the tracking link regularly for the latest shipment movement. Accurate tracking helps you prepare for delivery and stay informed about any transit exceptions or delays.
Delivery Issues and Support
In rare cases, a package may be delayed, marked as delivered too early, or returned to sender due to address problems or unsuccessful delivery attempts. If your order tracking information shows an issue, please contact our support team as soon as possible so we can assist. We may ask for your order number, shipping address, and tracking details to investigate the matter with the carrier. While we work to help resolve shipping concerns, final delivery responsibility often depends on the shipping provider’s policies and route conditions. Your patience and accurate communication help us respond faster and provide the best possible support for your shipment.